1. The parties and scope
These business terms concern goods and services supplied by My Business Communications Ltd (MBC), company number 9409196, VAT number 206372430, to business customers. Our contact address is Unit 3, Acorn Business Centre, Northarbour Road, Portsmouth, PO6 3TH; email info@mybizcomms.co.uk; telephone 0333 444 0556. They are not consumer terms.
2. Orders and service documents
A written quotation or order should identify the products, scope, price, installation work and any recurring service. An order becomes binding when accepted by MBC in writing. A specific signed service agreement takes priority over general wording where they conflict. Changes to scope should be recorded and accepted by both parties.
3. Charges and payment
Prices, VAT, billing frequency, payment method and due dates must be stated in the accepted order or service agreement. Any deposit, delivery cost, usage charge or third-party charge should be disclosed there. Price-change mechanisms and notices must also be agreed in that document. No annual percentage increase is set by these terms.
4. Installation and customer cooperation
Customers should supply accurate requirements, suitable access, relevant permissions, power and a safe working environment. Installation dates may depend on surveys, access arrangements, equipment and network-provider appointments. MBC will communicate material changes. Any additional work or costs should be agreed before proceeding.
5. Service availability and support
Broadband availability, achievable performance and some restoration work depend on underlying networks and site conditions. Support coverage and response commitments are those agreed for the individual service. General opening hours are Monday–Friday, 9am–5:30pm; out-of-hours coverage requires an agreed contract. These terms promises no particular uptime or resolution time.
6. Telephone services and number transfers
Number transfers depend on eligibility, accurate account information and coordination with providers. Do not cancel a service carrying a number before the transfer arrangements are confirmed. Internet-based calls depend on connectivity and power; discuss emergency-calling location information and continuity arrangements during setup.
7. Responsible use and security
Customers must use services lawfully, follow agreed acceptable-use conditions and protect their accounts and equipment. Suspected compromise should be reported promptly. Any urgent suspension for security or legal reasons should be proportionate and explained where lawful. Responsibility for fraudulent usage and related charges must be specified in the service agreement.
8. Equipment and software
The order should distinguish purchased, leased and loaned equipment and explain delivery, risk, ownership, returns and warranty arrangements. Third-party software remains subject to its licence. Installation and support are supplied within the agreed scope; customer changes or unsupported equipment may require separate work.
9. Data, backups and confidentiality
Both parties should protect confidential information and use it only for legitimate service purposes or as legally required. Where MBC processes personal data for a customer, appropriate data-processing terms must be agreed. Backup scope, frequency, retention, restore testing and recovery expectations must be recorded for MyBizBackup; they are not implied by an IT support contract.
10. Term, cancellation and service changes
Minimum terms, renewal arrangements, notice periods and early-exit charges must be set out in the accepted service agreement. These terms does not impose a fixed minimum term or automatic renewal. Transfers and cancellation should be planned to protect numbers, data and service continuity. Customers should request written confirmation of the effective end date.
11. Problems and responsibility
Contact MBC promptly about faults or complaints so we can investigate and explain the next steps. Liability limits, exclusions, remedies, service credits and any third-party dependencies need to be agreed in the applicable service agreement and remain subject to applicable law. Nothing here is intended to exclude responsibility that cannot lawfully be excluded.
12. Events beyond control and disputes
If an event outside a party’s reasonable control prevents delivery, the parties should communicate and discuss mitigation, revised timing and any applicable termination rights under their agreement. The applicable service agreement specifies governing law and dispute procedures.