My BusinessYou do not have to be an existing MBC customer to ask for engineering help. MyBizTech offers ad-hoc fault diagnosis and repairs for business technology similar to the services we supply, with the scope, access and charges agreed before work starts.
An unreliable connection, silent handset or offline camera can disrupt a working day. Tell us what has stopped working, the equipment or service involved, what has already been tried and where the site is. We will assess whether we can help and agree a remote session, site visit or further investigation as appropriate.
Investigate connectivity faults, local cabling, switching, router and wireless issues within the agreed scope. Where the fault sits with a network operator or existing provider, we explain what needs to be raised with them.
Ask about compatible hosted or on-site phone systems, handsets, calling and conferencing equipment. Administrative access and the current provider arrangements influence which checks and repairs are possible.
Discuss faults with cameras, recording, alarm devices, intercoms and their supporting network or power connections. Equipment condition, software access and suitable replacement parts are reviewed before repair work is agreed.
Help can be scoped for computers, Microsoft 365, endpoint protection, backup, websites and domain-related faults similar to the services MBC supplies. Permissions, access and compatibility are checked before changes are made.
We start with the fault description and available evidence, then agree an initial investigation and the access required. Findings help us explain the likely cause and suitable next steps. Replacement equipment, parts, licences or further work are quoted or authorised separately where needed. Some faults require action by your existing provider, specialist support or access that only the account owner can approve.
Yes, we can assess equipment and services similar to those we supply. We first check compatibility, access and existing provider arrangements. We do not need to take over the whole service to agree an investigation.
This page describes separately agreed ad-hoc engineering for businesses without an existing MBC arrangement. Scope and charges are confirmed before work starts. Existing customers should use their agreed support route.
No. Diagnosis may reveal a need for replacement parts, specialist input or action by an existing provider. We explain the findings and agree further work rather than promising a repair before assessing the fault.
Where suitable access is available and the issue can be investigated remotely, yes. Physical faults, cabling work or equipment checks may require a site visit.
Include the business name, site location, contact details, affected service or equipment, fault symptoms, when it started and any checks already tried. Do not put passwords or sign-in codes in an enquiry.
MBC serves southern England and Wales. Attendance, travel, scheduling and any out-of-hours requirements are confirmed for the individual job.
Tell us about your people, premises and priorities. We’ll help you find the right fit.