01
Everyday user support
Help with common computer, application and access issues. Phone, ticket and remote-support routes allow the team to collect the details and work through the problem.
← All servicesMyBizSupport / Managed IT support & projectsLess time fixing IT.
Less time fixing IT.
More time doing business.
MyBizSupport gives your business a practical route to IT help, ongoing care and planned improvements. From an everyday computer issue to an office move, MBC brings people, devices and the wider technology setup into the same conversation.
Talk to a real team
Monday–Friday, 9am–5:30pm.
Keep your request together
Open MyBizSupport portal →Tickets, replies and screenshots in MyBizSupport.
THE PRODUCT SET
Real people. Practical advice. Ongoing support.
An IT problem rarely arrives at a convenient moment. We work to understand the systems your business relies on so a request starts with useful context. Support can be shaped around your users, equipment and the level of ongoing involvement you need.
02
Device & environment care
Discuss the computers, supported servers and shared resources you want covered. Maintenance and monitoring responsibilities are defined in the support agreement.
03
Microsoft 365 administration
Practical help with users, mailboxes, access and common collaboration issues, alongside the licensing and configuration options available through MyBiz365.
04
Projects & on-site work
Office moves, replacement devices, network improvements and migration projects need a plan. We scope the work, dependencies and handover rather than treating every project as a helpdesk task.
A PRACTICAL COMPARISON
The right help, in the right way.
| Need | A route to explore | What we agree |
|---|---|---|
| An everyday issue | Ticket, phone or remote support | Affected users, symptoms and business impact |
| A physical problem on site | An engineer visit where appropriate | Access, scope and visit arrangements |
| Ongoing IT care | A support contract | Covered systems, hours and responsibilities |
| A change or migration | A planned project | Work, dependencies, timing and handover |
Your quotation confirms the products, licences and service responsibilities included.
DESIGNED AROUND YOUR BUSINESS
Support that sees the whole picture.
Support starts with the affected users, devices, applications and the impact on their work. We collect useful details, agree the next steps and keep the support conversation together. Routine assistance, planned changes and larger IT projects have different requirements, so the systems covered and responsibilities are set out in the agreement.
- A review of the people and systems to be supported
- Agreed contact routes and escalation arrangements
- Remote assistance and on-site work where appropriate
- Standard hours Monday–Friday, 9am–5:30pm; out-of-hours contracts available
MYBIZSUPPORT PORTAL
Open MyBizSupport portal →A place for every support conversation.
Do first-line support checks with our guided assistant before raising a website ticket. Raise a website ticket, add a screenshot and follow replies in the portal. Sign in with your email to access your tickets.
Do you support businesses outside Portsmouth?
MBC serves southern England and Wales. We confirm availability and the practical arrangements for on-site work when discussing your location.
Can you help remotely, or do you visit on site?
Many user and application issues can be investigated by phone or remote support. Where a physical visit is appropriate, we agree access and the on-site work with you.
Is out-of-hours support included?
It is available through an agreed contract. Standard opening hours are Monday–Friday, 9am–5:30pm. Coverage and response commitments must be confirmed in the agreement.
YOUR NEXT STEPLet’s make it work
Start a conversation →Let’s make it work
for your business.
Tell us about your people, premises and priorities. We’ll help you find the right fit.