MyBizPBX / Hosted business phone systems

Every call.
A better connection.

MyBizPBX is MBC’s hosted business phone system: professional call handling, flexible extensions and a clearer route from your customer to the right person. Designed, configured and supported around the way your business answers calls.

Talk to us about MyBizPBX →Explore the options ↓

Yealink desk phones at neighbouring office work positions — Your customers. Your call flow.

AN EXAMPLE CALL JOURNEY

From hello to the right person.

01Customer calls your business
02Greeting or menu directs the call
03The right team or extension rings
04Overflow or voicemail handles unanswered calls

THE PRODUCT SET

A professional welcome. A flexible phone system.

A phone system should make your business easier to reach. Whether you need a few straightforward extensions or several teams with different opening hours, we start by mapping what happens to a call from the moment it arrives.

Business numbers & extensions

Bring your users and business numbers into a structured phone system. We can discuss number retention, direct-dial numbers and routing for different departments.

Menus & opening hours

Use recorded greetings and auto-attendant menus to guide callers. Time-based routing helps provide an appropriate experience during opening hours and when the business is closed.

Queues & ring groups

Ring a group of colleagues or place calls into a queue when demand is high. Handling rules, announcements and overflow destinations are planned for your team.

Voicemail & messages

Give unanswered calls an appropriate destination. Voicemail and email-delivery options help your team pick up messages when they are away from the handset.

Recording & reporting

Explore call recording, logs and reporting options for training, quality and visibility. Recording policies, storage and access need to fit your business requirements.

MyBizPhone & flexible working

Take an enabled MyBizPBX extension onto a compatible smartphone with MyBizPhone, alongside supported desk-phone and other client options.

Explore MyBizPhone →

DESIGNED AROUND YOUR BUSINESS

Make the call flow fit the business.

Two departments may need different greetings even when the same people answer their phones. A queue might need an overflow route during busy periods. We translate these everyday requirements into a phone-system configuration, then test the routes with your team before handover.

Review existing numbers, handsets and connectivity
Agree greetings, departments, queues and opening hours
Plan installation, number moves and user setup
Test incoming, outgoing and unanswered-call behaviour

A FEW USEFUL ANSWERS

Before we get started.

Have a specific requirement?
Let’s talk it through →

Can we keep our telephone numbers?

Number retention is subject to eligibility and a planned port. We check your existing provider and services before confirming the changeover.

Do we need to replace every handset?

We review the models already in use and whether they are suitable for the proposed system. Any new equipment and configuration work are included in the quotation.

Is every listed feature part of every package?

No. Add-ons, licences, recording, reporting and client capabilities depend on the agreed package and configuration.

YOUR NEXT STEP

Let’s make it work
for your business.

Tell us about your people, premises and priorities. We’ll help you find the right fit.

Start a conversation →

Every call.A better connection.